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Terms of Use

These Terms & Conditions govern your use of the NeilPryde service and website. By visiting the NeilPryde website you accept, and agree to, the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Product Specifications and Suitability

Published product details, specifications and suitability information is the best available at the time. NeilPryde shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any parts required for the repair of an item.

Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. NeilPryde cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.

Product Details

Every care has been taken to ensure that the descriptions and specifications of NeilPryde products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur depending on the quality of the screen used to view the website.

Bicycle Maintenance & Assembly

NeilPryde has taken every possible step to ensure that your new bike is delivered ready to ride with minimum required assembly at home. However, during transportation and normal use, the performance of gears, brakes and other components may become less efficient and therefore require fine-tuning or maintenance.

NeilPryde bikes are delivered fully assembled. However, for transportation purposes the wheels and handlebars are removed. When the bike arrives you will need to assemble the wheels and handlebars. While specialist tools are not required to assemble the wheels, we recommend that you use a torque wrench to tighten the stem bolts around the handlebars to the correct torques as specified in the owner’s manual. Torque wrenches are an important tool to have if you own a high-performance carbon fibre bike and are readily available from any hardware store. If you have any doubts, you should consult your local bicycle dealer for advice.

Your bike is shipped with the NeilPryde Owner’s Manual, in addition to the owner’s manuals of components from other brands that are installed on the bike. We suggest you refer to these if you think that your bike needs fine-tuning or maintenance. NeilPryde cannot provide any after sales maintenance. If you are not confident about carrying out maintenance by yourself, we recommend that you take the bike to a local bicycle dealer for advice. Any costs associated with adjusting the bike at time of delivery or maintenance after use will be borne by you.

Custom Painted Frames

If you have purchased a NeilPryde bicycle or frameset using the web based colour customizer tool, please note that whilst the frames will be painted to match the colours you have chosen, the image displayed on your computer screen may not be a true representation of the actual colour you requested. Furthermore, each frame is hand painted with paint that is specifically mixed to match the particular colour that you have chosen and we cannot guarantee an exact match between the colour shown on your computer screen and the finished product. Graphics as shown on standard colour options inside fork and chain stay surfaces are not available on custom painted frames.

Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

This warranty does not affect your statutory rights.

Privacy, Copyright & Disclaimer

We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from NeilPryde.

We expect you to maintain the confidentiality of your username and password for your NeilPryde account.

All content included in this site, text and graphics (including copyright), is owned and controlled by Neil Pryde Ltd. In accessing the NeilPryde web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these pages for any other purpose whatsoever, in any medium, without the prior written permission of Neil Pryde Ltd.

Privacy

Neil Pryde Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you on our website includes:

  • Name
  • Address
  • Phone Number
  • Email Address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our website. If you have any questions/comments about privacy, you should send a message via our contact form.

We use the information you provide for the following purposes:

  • To send newsletters and details of offers and promotions in which we believe you will be interested
  • To improve the design and content of the NeilPryde website
  • To perform other general marketing and promotional activities focused on our products and services

Your Consent

By submitting information to NeilPryde you consent to the collection and use of this information by NeilPryde and its Service Providers (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Data Security

We have designed our website to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Improving Our Service

NeilPryde does not sell, trade or rent your personal information to others. To better tailor our services to our customers’ needs, we use non-identifying and aggregate information to help us make decisions on how to improve NeilPryde.

Cookies

Cookies are pieces of information left in the settings of your web browser to identify your computer to a website when you return. Whenever a website welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information you may have registered during previous visits, such as your viewing preferences.

International Privacy

The above privacy statement may not be applicable in all countries of NeilPryde visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.

Exceptions & Acknowledgments

Feel free to use small quotes as long as you acknowledge our website and provide a link back to the original source.

Governing Law and Jurisdiction

The construction, validity and performance of this Agreement shall be governed in all aspects by Hong Kong law, and all disputes arising in any way in connection with this Agreement shall be subject to the non-exclusive Jurisdiction of the Hong Kong courts.