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Warranty

NEILPRYDE warrants that your NEILPRYDE bike frame and fork when purchased from an authorized NEILPRYDE dealer by a retail customer will be free from defects in materials and workmanship for a period of two (2) years, and paint finish and decals for a period of two (2) years from the date of purchase by the original retail customer. To enjoy a three year (3) warranty extension for frame and fork, please register you bike through our Product Warranty Registration form on the right within 14 days from the date of original purchase.

NEILPRYDE branded components, excluding the consumable parts, installed onto the bike are covered under the standard warranty. For those other than NEILPRYDE branded parts are not covered by this warranty, but are separately covered by the stated warranty of their manufacturer.

This warranty is solely for the benefit of the original retail purchaser and may not be assigned.

All claims must be made through the authorized NEILPRYDE dealer who supplied the frame. It is the purchaser’s responsibility to have his or her bicycle inspected and verified by an authorized NEILPRYDE dealer to process a warranty claim. You must present the proof of purchase along with the bikes unique serial number in order to process your claims smoothly. The unique serial number can be found on the frame. Absence of either the proof of purchase or the serial number would void your warranty claims. The original owner shall pay all labor charges connected with repair or replacement of the frame or bike complete. Cost of shipment or transportation to an authorized NEILPRYDE dealer or NEILPRYDE are excluded and not covered by this warranty.

We reserve full rights to replace defective forks or frames with closest available match or a relevant successor model at our discretion or else carry out repairs to them. NEILPRYDE will not warrant any product that have been previously covered or replaced by NEILPRYDE. A warranty product, in all circumstances, does not prolong the warranty period neither initialize a new warranty period. These benefits constitute the Limited Warranty’s entire scope.

Use your NEILPRYDE bike only for its intended purpose in order to ensure the durability and a long service life of your bike. You should also pay attention to the specifications regarding loads to be carried on the bike, as well as the instructions for transporting children and baggage. Assembly instructions and recommended maintenance guidelines must also be followed strictly. Take note of the tests and methods to do so that are described in this manual, or any other components manual.

Please note that the Limited Warranty coverage does not include any damage or defects that come about as a result of negligence (including poor maintenance, storage and care), ordinary wear and tear, including scratches or paint chipping, use in commercial, rental or teaching environments, accidents, overloading or for any damage caused by misuse, abuse or any damage caused by adaptations or alterations made to the fork or frame or from mounting any other components on to the bike, heat, any blow or impact with a hard object or any other irresponsible care, maintenance or use. Damage suffered as a result of jumping or any other kind of overstress also does not come under the Limited Warranty’s coverage.

If you have any questions about the NEILPRYDE Limited Warranty or procedures for making claims, please contact NEILPRYDE at info@neilprydebikes.com. The NEILPRYDE Warranty Center will determine if a product is covered under this Limited Warranty. If covered, NEILPRYDE will, at NEILPRYDE’s sole option, replace or reimburse the product in question.

THE FOREGOING LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WRITTEN, ORAL, OR IMPLIED. ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. IN NO EVENT SHALL NEILPRYDE BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, STATUTORY OR EXEMPLARY DAMAGES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE including, without limitation, loss to property other than this product, loss of use of said product, or other property, or other economic losses. NEILPRYDE shall not be liable for contribution or indemnification, whatever the cause.

Some jurisdictions do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to particular customers. NEILPRYDE’s obligations under any warranty shall be limited, to the greatest extent allowed by law, as provided in NEILPRYDE Limited Warranty. This Limited Warranty gives you specific legal rights; you may also have other rights, which vary from one jurisdiction to another.

Warranty Registration Form


Full Name (required)

Your Email (required)

Street Address (required)

Zip Code, City (required)

Country (required)

Sex (required)
MaleFemale

Your Model (required)

Frame Serial Number (required, underneath the bottom bracket)

Date of Purchase (required)

Place of Purchase (required)

Your Comments

I have read and understand the Terms and Conditions

Proof of purchase will be required in the event of a warranty claim. Please ensure that you keep a copy of your original purchase receipt/invoice for this purpose.