NeilPryde warrants that your NeilPryde bike frame when purchased from NeilPryde or from an authorized NeilPryde dealer by a retail customer will be free from defects in materials and workmanship for a period of ten (10) years, and paint finish and decals for a period of two (2) years from the date of purchase by the original retail customer. This warranty is solely for the benefit of the original retail purchaser, may not be assigned and is only valid if the customer registered the frame online within 14 days of purchase.
Components other than those made by NeilPryde are not covered by this warranty, but are separately covered by the stated warranty of their manufacturer.
You should present the receipt of purchase along with the bikes unique serial number in order for your claims to be smoothly processed. The unique serial number can be found on the frame. If the date of purchase cannot be established, NeilPryde will make a determination based upon on the last production year of the particular model, or on the condition of the equipment claimed.
If you have any questions about the NeilPryde Limited Warranty or procedures for making claims thereunder, please contact your local dealer or send a message via our contact form. The NeilPryde Warranty Center will determine if a product is covered under this Limited Warranty. If covered, NeilPryde will, at NeilPryde's sole option, repair or replace the product in question.
Use your NeilPryde bike only for its intended purpose in order to ensure the durability and a long service life of your bike. You should also pay attention to the specifications regarding loads to be carried on the bike, as well as the instructions for transporting children and baggage. Assembly instructions and recommended maintenance guidelines must also be followed strictly. Take note of the tests and methods to do so that are described in this manual, or any other components manual.
We reserve full rights to replace defective forks or frames with a relevant successor model or else carry out repairs to them. These benefits constitute the Limited Warranty's entire scope. We refuse to accept any other costs associated with these defects, such as transportation or assembly costs.
Please note that the Limited Warranty coverage does not include any damage or defects that come about as a result of negligence (including poor maintenance, storage and care), ordinary wear and tear, including scratches or paint chipping, use in commercial, rental or teaching environments, accidents, overloading or for any damage caused by misuse, abuse or any damage caused by adaptations or alterations made to the fork or frame or from mounting any other components on to the bike, heat, any blow or impact with a hard object or any other irresponsible care, maintenance or use. Damage suffered as a result of jumping or any other kind of overstress also does not come under the Limited Warranty's coverage.
THE FOREGOING LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WRITTEN, ORAL, OR IMPLIED. ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. IN NO EVENT SHALL NEILPRYDE BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, STATUTORY OR EXEMPLARY DAMAGES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE including, without limitation, loss to property other than this product, loss of use of said product, or other property, or other economic losses. NeilPryde shall not be liable for contribution or indemnification, whatever the cause.
Some jurisdictions do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to particular customers. NeilPryde's obligations under any warranty shall be limited, to the greatest extent allowed by law, as provided in NeilPryde Limited Warranty. This Limited Warranty gives you specific legal rights; you may also have other rights, which vary from one jurisdiction to another.