Q.: What personal information does NeilPryde collect about its customers?
A.: We use the information that you provide to us in order to constantly improve your experience with us on NeilPryde and to communicate with you about new products, services and promotional offers.
Q: What is the NeilPryde policy on cookies?
A.: Cookies are tiny text files, which are stored on your computer and the NeilPryde website uses these files to remember what currency you want to view the site in and various other things which are all in place to make the site easier to use.
Here are the types of information we collect from you:
Information You Give Us We receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, communicating with you and improving your website experience. You provide such information when you search, buy, participate in a contest or questionnaire, communicate with customer service or sign-up for a newsletter. As a result of those actions, you might supply us with information such as: your email address, name, address and phone number.
Email Communications To help us make emails more useful and interesting, it is our practice to receive a confirmation when you open an email from NeilPryde if your computer supports such capabilities.
Q.: Does NeilPryde share the information that we receive through our website?
A.: We absolutely hate receiving spam email and would never want to inflict this on anyone, especially our customers. As a result we will never sell your personal information to any third parties. We do, however, have certain Third Party Service Providers who perform functions on our behalf. With your consent, other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Q.: What is your policy concerning children using www.neilprydebikes.com?
A.: We will never knowingly collect information from children under of the age of 13 in accordance with the Childrens’ Online Privacy Protection Act. If it comes to our attention that a customer under the age of 13 has provided Personal Information to us, we will remove all such information from our files. However, we may still maintain a record of that person’s name and address in a do not register file in order to avoid a subsequent registration.
Q.: How do I remove myself from your mailing lists?
A.: At the bottom of every email that we send out is an unsubscribe link. You can opt out by clicking this link or logging onto our website and sending a message via our contact form. However, we may still maintain a copy of your personal information in an inactive customer file for our own internal reference.