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Privacy

At NeilPryde we care a great deal about our customers’ privacy and the trust that you put in us when sharing your personal information. This Privacy Policy outlines our practices on data collection so that you are confident your personal information is secure and free from abuse and misuse. By visiting NeilPryde, you accept and consent to the practices described in this Privacy Policy.

Q.: What personal information does NeilPryde collect about its customers?
A.: We use the information that you provide to us in order to constantly improve your experience with us on NeilPryde and to communicate with you about new products, services and promotional offers.

Q: What is the NeilPryde policy on cookies?
A.: Cookies are tiny text files, which are stored on your computer and the NeilPryde website uses these files to remember what currency you want to view the site in and various other things which are all in place to make the site easier to use.

Here are the types of information we collect from you:

Information You Give Us We receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, communicating with you and improving your website experience. You provide such information when you search, buy, participate in a contest or questionnaire, communicate with customer service or sign-up for a newsletter. As a result of those actions, you might supply us with information such as: your email address, name, address and phone number.

Automatic Information We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your web browser accesses NeilPryde. We would like to make you aware that tools do exist to allow you to browse websites anonymously, however, this will mean that we will be unable to provide you with a more customised experience. Examples of the information we collect and analyse include: the Internet Protocol (IP) address used to connect your computer to the Internet; email address; computer and connection information such as web browser type and version; operating system and platform; which we sometimes aggregate with similar information from other customers to create marketing campaigns; the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products you viewed or searched for. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Email Communications To help us make emails more useful and interesting, it is our practice to receive a confirmation when you open an email from NeilPryde if your computer supports such capabilities.

Q.: Does NeilPryde share the information that we receive through our website?
A.: We absolutely hate receiving spam email and would never want to inflict this on anyone, especially our customers. As a result we will never sell your personal information to any third parties. We do, however, have certain Third Party Service Providers who perform functions on our behalf. With your consent, other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

Q.: What is your policy concerning children using www.neilprydebikes.com?
A.: We will never knowingly collect information from children under of the age of 13 in accordance with the Childrens’ Online Privacy Protection Act. If it comes to our attention that a customer under the age of 13 has provided Personal Information to us, we will remove all such information from our files. However, we may still maintain a record of that person’s name and address in a do not register file in order to avoid a subsequent registration.

Q.: How do I remove myself from your mailing lists?
A.: At the bottom of every email that we send out is an unsubscribe link. You can opt out by clicking this link or logging onto our website and sending a message via our contact form. However, we may still maintain a copy of your personal information in an inactive customer file for our own internal reference.

Conditions of Use, Notices, and Revisions If you choose to visit NeilPryde, your visit and any dispute over privacy is subject to this Privacy Policy. If you have any concern about privacy at NeilPryde, please send a thorough description via our contact form and we will try to resolve the issue for you. We may email periodic reminders of our Privacy Policy unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

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